HONAYDA’s Delivery and returns policy

By accessing this website, you agree to these terms and conditions. If you do not agree to them you may not use and access this website. Please read the terms and conditions carefully before placing any orders on www.honayda.com

  • Orders

When making a purchase you will be guided through the process of placing an order by a series of instructions on the website. If you place an order, this will be your offer to purchase the item(s) from us.

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This is NOT an order confirmation or order acceptance from HONAYDA, just a confirmation that we have received your request. We will be under no obligation to supply the products ordered. All orders are subject to acceptance and availability.

If the items that you ordered are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order or by telephone. Unless we have notified you that we do not accept your order, our acceptance of your order and the completion of the contract between you and us will take place when you receive an email from us notifying you that we have dispatched the items ordered by you.

We reserve the right not to accept your order if the item ordered is out of stock, the item does not satisfy our quality control standards, we are unable to obtain authorization for your payment or if we identify a product or pricing error.  If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this.  We will try to keep our website as up to date as reasonably possible but cannot guarantee that any particular item will always be available.

Please note that items in your shopping basket are not reserved and may be purchased by other customers.

  • Online Payment

Payment can be made securely online by Visa, Visa Electron, Master Card, American Express, Delta, or Lebanon Maestro cards. Maestro credit cards are not accepted. The credit/debit card that is being used must be yours. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery of your order.

All payments on HONAYDA are processed via SagePay processing service. HONAYDA assumes no liability whatsoever for the availability and functionality of this service. HONAYDA assumes no liability for any financial loss caused by the use of SagePay.  The following applies to all transactions that are carried out with SagePay electronically.

  • Prices and Delivery

All prices for items available via the website are shown in USD.

Delivery outside Lebanon may be subject to local import taxes, which are the responsibility of the customer where they apply. www.honayda.com is not responsible for any delays caused by destination customs clearance processes.

We deliver to over 200 countries around the world.

The cost of the delivery depends on the size and weight of your order and the carrier used. The delivery price will be indicated on your basket page

It will take 3-7 working days from the order date for orders to be shipped.

If these items are made per customer order (customized item), it will take 2 weeks from the order date for orders to be shipped.

Pre-Order dates are specific to each collection, please look carefully at each item page to see the dates that have been given. For any enquiries regarding dates please contact info@honayda.com.

All orders will be delivered between 9am-5:30pm Monday to Friday and will require a signature upon delivery. We are unable to amend address details or redirect orders once your items have been dispatched.   Please note that we do not dispatch any orders over the weekend. Weekend orders will be dispatched on Mondays. We aim to dispatch your order as soon as possible after we have verified the availability of goods, your payment has been authorized and all our fraud checks are complete. Order cut-off times, dispatch estimates and transit times are provided as guidelines only, and do not take into account possible delays caused by payment authorization, adverse weather conditions, stock availability or other such events.

If your order has not been delivered within the timeframe specified as per your confirmation email, please get in touch with us and we will assist you to track your parcel. As we process your order, we will inform you as soon as possible if any products you ordered become unavailable or have any known quality issues.

Please note that we will be closed on all Lebanon Bank Holidays and will therefore only dispatch order the following working day.

  • Tax, Customs and Duty

All countries are shipped to on a DDU (Delivery Duty Unpaid) basis, meaning product prices are displayed exclusive of all import duties, customs and local sales tax levied by the delivery destination country.

As the recipient, you will be liable for all import duties, customs and local sales taxes imposed by the country being shipped to, payment on these is necessary in order to release your order from customs on arrival. Be aware that this may delay your delivery time as goods held at customs will be your responsibility to pay. If you are buying from outside Lebanon, you may also incur duties levied by the jurisdiction to which you have specified delivery.

Delivery charges are calculated according to the size, weight and destination of your order. The exact delivery charges for your specific order will be listed at the end of the online checkout process before you submit your order.

Product prices displayed are exclusive of all taxes and duties, but include Lebanon VAT.

  • Returns


Merchandise can be returned for a full refund with 7 days of the delivery.

Merchandise can be returned for a full store credit or exchanged within 15 days of delivery.

Sale merchandise cannot be returned, exchange only.

We do not accept returns on sample sale merchandise. All sales are final.

For all returns, please contact info@honayda.com.

All merchandise returned for exchange, store credit or refund must be in perfect, sellable condition in its original packaging and accompanied by the original or gift receipt.

Upon receipt of returned goods, HONAYDA reserves the right to deny return if the merchandise does not meet return policy requirements.

Shipping and handling charges for returned merchandise are non-refundable unless we have made a shipping error.


As each of these items are made per client order, it is a 50% non-refundable order.  If an exchange of size is required, this can be done at no extra cost.  If an exchange of style is required, only a difference in item price will be paid.  If a return is requested, only 50% of the order will be refunded back to the client.

All merchandise returned for exchange, store credit or refund must be in perfect, sellable condition in its original packaging and accompanied by the original or gift receipt.


In the event that we processed an order incorrectly or you received a damaged or defective item, we will gladly exchange or take back that item for a full refund at our expense. To receive your shipping label and arrange to replace your product, please contact info@honayda.com.


Any HONAYDA items purchased from boutiques, departments store or any other location selling our merchandise cannot be returned to www.honayda.com.

To make a return please follow the steps in the letter that has been included in your package.

  • Refunds and Gift Returns

We strive to process your refund within 14 days of the date of cancellation/return notice. All correctly returned products will be credited to the original purchaser’s credit card excluding international customs duties and sales taxes which are non-refundable for shipments outside Lebanon.

Should you wish to return an item, given to you as a gift, purchased at our online boutique we regret to inform you that we are unable to offer you the refunded money as refunds will only be credited to the purchaser. However, we would be delighted to assist you with any exchanges and ask that you contact info@honayda.com.

Product Care Special care has been taken in assuring that the color of all products on our website matches the real product color as accurately as possible. As different computer resolutions may indicate slight variation in sharpness and clarity of the colors, we are unable to guarantee the exact product color as seen on screen.

  • Passing of property and risk

Entitlement to the products is passed to you on the date we receive full payment for the products ordered. Legal ownership of the items will immediately revert to HONAYDA if we refund any such payment to you.

Once a product has been delivered to and received by you, all risk of damage to, or loss of the product shall pass to you. All liability of returned goods shall remain with you until we receive them.

  • Notification of Changes

Any changes to our privacy policy will be posted to this privacy statement, the homepage, and any other places we deem appropriate. Please check back frequently to see any updates or changes to our privacy policy.

Collection and Processing of Personal Data

Personal data is information that identifies you, e.g. your name, your address, e-mail or postal address. HONAYDA only collects information when you volunteer it when registering your details for online payment.

  • Use and Divulgence of Personal Data

HONAYDA will use your personal data if you have agreed to receive emails when registering exclusively for purposes of marketing and to make your shopping experience as easy and as enjoyable as possible. HONAYDA will neither sell your personal data to third parties nor market it elsewhere unless you give us permission to do so. The employees of HONAYDA are duty-bound to respect the confidentiality of your data.

  • Freedom of Choice

You control the information you provide HONAYDA about yourself. However, if you choose not to share your information with HONAYDA please be aware that you may be unable to access some of the areas of the web site such as online payment and will be impacting on the level of service we can provide you.

Automatically recorded information (non-personal data)

When you access the HONAYDA website, general non-personal information (Internet browser used, number of visits, average time spent on site, pages viewed) is recorded automatically (not as part of website maintenance). This information is used to gauge our websites appeal and to improve its content and functionality. Your data is not processed any further nor is it transmitted to third parties.

  • Cookies

Cookies are tiny files that are temporarily stored on your hard disk, enabling our site to recognize your computer the next time you visit the HONAYDA website. Cookies contain no personally identifiable data, so the protection of your privacy is ensured.  Depending on your settings, your Internet browser will automatically accept Cookies.

However, you may change your browser settings at any time and choose to access the HONAYDA website without accepting Cookies.

  • Security

HONAYDA employs trusted and reputable third-party hosting agents and payment providers to ensure the security of personal data. Your data is conscientiously protected from loss, destruction, distortion/falsification, manipulation and unauthorized access or unauthorized disclosure.

  • Links to other Websites

This statement on privacy protection applies for the www.honayda.com homepage hosted by HONAYDA. The web pages in this homepage may contain links to other providers within and outside the HONAYDA website, to which this privacy protection statement does not extend. When you leave the HONAYDA website, please be aware of and read the privacy statements of each and every website that collects personally identifiable information.

  • Right to information

If you have questions concerning our privacy policy or about your personal data and how it is collected and processed during your visit to the HONAYDA Website, please feel free to contact info@honayda.com.

  • Online Content

The author assumes no liability whatsoever for the topicality, correctness, completeness or quality of the information provided. The author shall be held harmless for any and all liability claims against the author for material or intangible damage arising from the use or non-use of the information provided, or from the use of defective and incomplete information unless the author’s intentional or grossly negligent fault is proven.

All content is subject to change without notice and is non-binding. The author expressly reserves the right to modify, supplement or delete parts of the pages or the entire content without prior advance notice, or to suspend or terminate publication.

  • Referrals and Links

With respect to direct or indirect referrals to third-party Internet pages (“links”) outside the author’s area of responsibility, liability would come into force only if the author were aware of the content and if he/she were reasonably and technically able to prevent the use of illegal content.

The author therefore expressly declares that the respective linked pages were free from illegal content at the time the links were placed. The author has no influence whatsoever on the current or future design or on the content of the linked/connected pages. Therefore, the author shall be exculpated from any damages arising from the content of any linked/connected pages that have been modified since the link has been placed.

The author has no influence whatsoever on the current or future design or on the content of the linked/connected pages. Therefore, the author shall be exculpated from any damages arising from the content of any linked/connected pages that have been modified since the link has been placed.  This applies to any links and referrals placed within the company’s Internet content as well as to postings or messages to guest books, discussion boards and mailing lists set up by the author.  Solely the provider of the page linked to shall be liable for illegal, defective or incomplete content and particularly for damage arising from the use or non-use of such information; the provider of the page merely linking to the respective publication shall not be held liable for any such damage.

  • Copyright and Trademark Law

The author endeavors to respect the copyright of any graphics, audio files, video sequences and texts used in all publications, to use self-created graphics, audio files, video sequences and texts, or to make use of royalty-free graphics, audio files, video sequences and texts.

Any brands and trademarks named in the Internet content that may be protected by third-party rights are fully subject to the provisions of the currently applicable trademark law and the Possessory rights of the respective registered owner.

The simple mention shall not be interpreted as such that brands are not protected by third-party rights.  The author retains the copyright for any published objects that have been created by the author. The duplication or use of such graphics, audio files, video sequences and texts in other electronic or print publications is not permitted without the author’s express approval.

  • Privacy Policy Statement

Protecting our users’ personal data is an important concern for our company. All of HONAYDA web activities comply with Lebanese legislation and the GBDe Recommendations (linked to: http://www.gbde.org/) issued in September 2001. This privacy policy governs the treatment of the information HONAYDA gathers on you when you visit this website.